ONE negative review can cost a restaurant around 30 patrons!
Conversations on #socialmedia networks have a significant impact on purchasing behavior of consumers! Restaurants, like any other business, should use social media to reach out to their patrons, engage them, and address their concerns. The growth of a restaurant business relies heavily on providing the best experience for their guests. For restaurants, conversations on social networks can be a great barometer of what the guests are talking about, what they like, and what they are ‘disgusted’ about. Keeping plugged into these conversations can provide very potent insights into the minds of the guests for the restaurants!